FREE SHIPPING ON ODERS OVER $160

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    Refund policy

    I always strive to improve the quality of my services. Below is my return and refund policy:

    1. Return Timeframe: After receiving your order, you have 45 days to request an exchange or return. To request a return or exchange, please email me at unifyoriginal.us@gmail.com. I will assist you throughout the process.

    2. Return Conditions:

      • The product must be unused, undamaged, and free from stains.

      • The product must be securely packaged when returned.

      • Used or damaged items will not be eligible for a refund or exchange.

    3. Return Process:

      • Once I confirm your return request, I will provide you with the necessary shipping details to send the product back to me.

      • If you choose your own shipping provider, you will be responsible for the return shipping costs. If you use the shipping provider I recommend, I will cover the return shipping costs.

      • Once I receive the returned product, I will inspect its condition before processing your refund.

    4. Refund Timeframe: After I receive and inspect the returned item, I will process your refund within 1-2 business days. Refunds will be issued to the original payment method.

    5. Order Modifications and Cancellations:

      • You may request changes to your order within 48 hours after placing it.

      • You may request to cancel your order within 24 hours of placing it.

    6. Failed Delivery: If your item has not been delivered within 45 days from the date of purchase, please contact me to request a free replacement or a full refund for your purchase. (Note: This policy does not cover errors due to incorrect shipping information provided by the customer or lost packages during shipping.)

    7. Items Not Eligible for Return: Products that have been used or damaged due to customer error will not be eligible for return or refund.

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    Delivery & Return

    Delivery Policy

    Shipping Destinations

    We are happy to provide our customers with great value and service. We currently ship to five countries: the United States, the United Kingdom, Canada, Australia, and New Zealand. While we offer international shipping to these locations, some areas may be restricted. If we are unable to deliver to your location, we will contact you directly.

    Unify Original is not responsible for incorrect addresses entered during checkout. Please ensure that your billing and shipping addresses are accurate before order processing. If an error occurs on our end, we will take full responsibility and resend your order at no additional cost.

    Processing Time

    Each of our products is meticulously handcrafted and requires 3-5 days for production. Once completed, an estimated shipping time of 7-10 days is required for delivery to your doorstep. All orders must be fully paid before shipping. Orders with delayed payments due to credit card authorization issues, etc., will not be processed until payment is received.

    Estimated Shipping Time

    • United States: Shipped via FedEx – Estimated delivery time: 5-8 days.
    • United Kingdom: Shipped via Royal Mail – Estimated delivery time: 7-10 days.
    • Australia: Shipped via Aramex – Estimated delivery time: 7-10 days.
    • Canada: Shipped via Canada Post – Estimated delivery time: 6-12 days.
    • Other Countries: Estimated delivery time: 8-12 days.

    Shipping Fees

    A flat shipping rate of $6.95 applies to all orders, subsidized to ensure global accessibility. For orders over $160, we offer free shipping, allowing customers to shop more and enjoy additional savings.

    Taxes & Duties

    Applicable taxes may be charged depending on the country or region. Customers will see the final tax calculation at checkout.

    Return & Refund Policy

    At Unify Original, we offer a hassle-free 45-day return and refund policy. If you are not satisfied with your purchase for any reason, you may return the item for a full refund.

    Our handmade products are crafted with meticulous attention to detail, though minor variations may occur. The product will closely match the images displayed. If there is a significant difference, we will issue a full refund immediately.

    Refund Processing Time

    Once we receive your returned item, our team will inspect it, and the refund will be processed within 1-2 days.

    Exchanges

    We do not charge restocking fees for defective items.

    Returns

    • Items must be in new condition, without signs of wear, scratches, or dirt.
    • All original packaging and product boxes must be included in the return shipment.
    • Customers are responsible for return shipping costs unless the item is defective, in which case we will cover the shipping fee.
    • Any exchanged product will be shipped back to you free of charge.

    Order Modification or Cancellation

    After placing an order, you have 24 hours to contact our customer service team to request modifications or cancellations. After 24 hours, orders enter production and can no longer be changed.

    Damaged or Incorrect Orders

    We strive for 100% order accuracy. However, in rare cases, a damaged or incorrect item may be received. If this happens, we offer free replacements or full refunds.

    To process a replacement or refund, please provide:

    • Your order number
    • A clear photo showing the incorrect or damaged item

    Contact us at unifyoriginal.us@gmail.com, and our support team will assist you promptly.

    Non-Delivery of Orders

    If your item has not arrived within 45 days of placing your order, please contact us through our Contact Us page. We will issue either a free replacement or a full refund.

    Please Note:

    • Used items are not eligible for returns or refunds.
    • New and unused items successfully received within 45 days qualify for a return or exchange.
    • After 45 days from receipt, returns and exchanges will no longer be accepted.

    For any further inquiries, feel free to reach out to us. We are always happy to assist!

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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